Privacy Policy | Data Protection & Security

01Introduction

Milele Motors FZE ("Milele Motors," "we," "us," or "our") is committed to protecting the privacy and personal data of every individual who interacts with our website at www.milele.com and our related services. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, submit inquiries, request quotations, apply for employment, or otherwise engage with our business.

Milele Motors FZE is a Dubai-based vehicle export company registered in the United Arab Emirates, established in 2017, with its head office at Suite AF-12 & AF-13, Samari Retail, Dubai, UAE. We operate under the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL").

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

02Information We Collect

We collect the following categories of personal data depending on how you interact with our website and services.

Information You Provide Directly

When you submit a vehicle inquiry, request a quotation, contact us, or apply for a career opportunity, you may provide us with:

Full name
Email address
Telephone or mobile number (including WhatsApp)
Country or city of residence
Company or organisation name
Vehicle preferences and specifications (make, model, quantity, drive type)
Destination country for vehicle export
Résumé or curriculum vitae and supporting documents (for job applicants)
Any additional information you choose to include in your message or inquiry

Information Collected Automatically

When you visit our website, certain data is collected automatically through cookies and similar technologies:

IP address and approximate geographic location
Browser type, version and language preferences
Device type, operating system and screen resolution
Pages visited, time spent on each page, and navigation paths
Referring website or source (how you arrived at our site)
Date and time of each visit

Information from Third-Party Tools

Our website uses third-party analytics and marketing tools that may collect data on our behalf, including:

Google Analytics and Google Site Kit — to measure website traffic, user behaviour and site performance
Facebook Pixel (Meta) — to measure the effectiveness of our advertising, track conversions and build audiences for targeted marketing
LeadConnector (HighLevel) — to process contact form submissions and manage customer inquiries

These third-party services may set their own cookies and collect data in accordance with their own privacy policies.

03How We Use Your Information

We process your personal data only for legitimate business purposes in accordance with applicable UAE law. These purposes include:

Responding to inquiries and quotations — processing your vehicle inquiry, preparing export quotations and communicating pricing, availability and shipping options
Order fulfilment and logistics — managing vehicle sourcing, export documentation, customs clearance, shipment tracking and delivery coordination
Customer relationship management — maintaining records of your interactions, preferences and transaction history to provide consistent and personalised service
Recruitment — evaluating job applications, contacting candidates and managing the hiring process
Website improvement — analysing usage patterns to improve website functionality, content and user experience
Marketing and advertising — with your consent, sending promotional communications about vehicles, services and offers that may be relevant to you; measuring advertising performance through tools such as Facebook Pixel
Legal compliance — fulfilling our obligations under UAE law, including export regulations, trade compliance, anti-money laundering requirements and tax reporting
Security and fraud prevention — protecting our website, systems and users from unauthorised access, fraud or other harmful activity

We will not use your personal data for any purpose that is incompatible with the purposes stated above without first obtaining your consent or unless otherwise permitted by law.

04Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how visitors use our site.

What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, remember your preferences and provide reporting information.

Types of Cookies We Use

Essential cookies — required for the website to function correctly, including session management and security features; these cannot be disabled
Analytics cookies — used through Google Analytics and Google Site Kit to understand how visitors interact with our website, which pages are most popular and how users navigate the site; this data is aggregated and anonymous
Marketing and advertising cookies — placed by Facebook Pixel (Meta) to track conversions from our advertisements, build retargeting audiences and measure campaign effectiveness across Meta platforms
Functional cookies — used to remember your preferences, such as language or region, and to power embedded content such as Google Maps on our contact page

Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being placed. Please note that disabling certain cookies may affect the functionality of our website.

For more information on managing cookies, visit your browser's help documentation.

05How We Share Your Information

We do not sell, rent or trade your personal data to third parties. We may share your information only in the following circumstances:

Service providers and business partners — we share data with trusted third-party service providers who assist us in operating our website, processing inquiries, managing customer relationships, providing logistics and shipping services, and conducting marketing activities; these providers are contractually required to protect your data and use it only for the purposes we specify
Shipping and logistics partners — vehicle export requires coordination with shipping lines, freight forwarders, customs authorities and port operators; we share only the information necessary to facilitate documentation, customs clearance and delivery
Payment processors — if you make a payment to Milele Motors, your financial transaction data is processed by secure, regulated payment service providers; we do not store credit card or banking details on our website
Legal and regulatory authorities — we may disclose your information where required by UAE law, court order, government request or regulatory obligation, including export control, trade compliance and anti-money laundering regulations
Professional advisors — we may share data with our legal, accounting and auditing advisors on a confidential basis
Business transfers — in the event of a merger, acquisition or sale of all or part of our business, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

06International Data Transfers

Milele Motors operates globally, exporting vehicles to customers in more than 75 countries. As a result, your personal data may be transferred to, stored in or processed in countries outside the United Arab Emirates.

Where we transfer personal data internationally, we take appropriate steps to ensure that your data receives an adequate level of protection consistent with the requirements of the UAE PDPL and other applicable data protection laws. These steps may include:

Transferring data only to countries that provide an adequate level of data protection as recognised by the UAE Data Office
Implementing appropriate contractual safeguards with recipients of personal data
Obtaining your explicit consent where required

By submitting your personal data through our website, you acknowledge and consent to such transfers as necessary for the performance of our services.

07Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention practices are as follows:

Customer and inquiry data — retained for the duration of our business relationship and for a period of up to seven (7) years thereafter, in accordance with UAE commercial record-keeping requirements
Transaction and export records — retained for a minimum of five (5) years as required by UAE trade and customs regulations
Job application data — retained for up to two (2) years after the conclusion of the recruitment process, unless you request earlier deletion or we obtain your consent to retain it for future opportunities
Website analytics data — retained in aggregated, anonymised form and may be kept indefinitely for trend analysis and website improvement
Marketing communications data — retained until you withdraw your consent or unsubscribe from our communications

When personal data is no longer required, we will securely delete or anonymise it in accordance with our internal data management procedures.

08Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, loss or destruction. These measures include:

Secure Socket Layer (SSL/TLS) encryption on all pages of our website
Access controls that restrict personal data access to authorised personnel on a need-to-know basis
Regular security assessments and monitoring of our systems and infrastructure
Secure hosting through Cloudflare-protected servers
Employee awareness and training on data protection responsibilities

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your information.

09Your Rights

Under the UAE Personal Data Protection Law (PDPL) and other applicable regulations, you have the following rights regarding your personal data:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may request that we correct or update any inaccurate or incomplete personal data
Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations
Right to restrict processing — you may request that we limit how we process your personal data in certain circumstances
Right to data portability — you may request that your personal data be provided to you in a structured, commonly used and machine-readable format
Right to object — you may object to the processing of your personal data for direct marketing purposes at any time
Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal

To exercise any of these rights, please contact us using the details provided in Section 13 of this policy. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the UAE Data Office.

10Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately using the details in Section 13. If we become aware that we have inadvertently collected personal data from a child, we will take prompt steps to delete such information from our records.

11Third-Party Links and Services

Our website may contain links to third-party websites, platforms and services, including but not limited to:

Social media platforms (Facebook, Instagram, YouTube, TikTok, Telegram)
Messaging applications (WhatsApp, Telegram)
Google Maps (embedded on our contact page)
Third-party form and CRM services (LeadConnector / HighLevel)

These third-party services operate independently and have their own privacy policies. We are not responsible for the privacy practices, content or security of any third-party website or service. We encourage you to review the privacy policies of any third-party service before providing your personal data.

Our website is hosted on WordPress and protected by Cloudflare. These platforms may collect certain technical data as part of their standard operations, subject to their respective privacy policies.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or business operations. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you through our website or by other means.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

13Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

Milele Motors FZE
Suite AF-12 & AF-13, Samari Retail
Dubai, United Arab Emirates